Recently, we switched cell carriers from Verizon Wireless to Straight Talk. It wasn’t an on a whim type situation, rather I had did the research and contemplated other carriers as well. Our account with Verizon was officially closed earlier this month or later last month (I don’t really remember).
Anyway, they asked me to fill out a survey without reward. Normally I don’t do this but I figured others had left for the same reasons I did so I thought it might be good to chime in and let them know how I felt.
Their survey was worded in such that they realized that people jumped ship because of the loss/unavailability of unlimited data, but in reasons/incentives for returning, unlimited data was not an option. So basically, it is off the table.
In the open area with the question of: “What would Verizon need to do to gain you back as a customer? Please be specific” I decided to have a bit of fun with it.
Let me start by saying
- I liked Verizon’s coverage.
- I liked Verizon’s customer service.
- I liked Verizon’s phone options.
- I liked Verizon’s website manager for my account.
- I did not like Verizon’s pricing structure.
- I did not like killing off grandfathered plans with throttled data.
I was pretty happy with Verizon for the duration that we had them, until the change was made to eliminate unlimited data. As a customer with an IT background, you would have a pretty hard time to proving to me that offering unlimited data to customers is costing you money. More or less, it was a decision made on Verizon’s behalf to increase sales.
I am ok with a business needing to do what it takes to stay in business but I don’t see this as something that was costing Verizon money.
So what would it take to get me back…?
- Two decent Android phones for a reasonable cost or free.
- Unlimited everything on those phones without penalty or throttling at a certain rate.
- A one page contract with no more than 200 words.
- A nice bouquet of red and black balloons filled with helium and weighted down with the said two phones.
- A large bag of kettle corn, made authentically. Large bag = 45 gallons or more.
- Our same numbers, ported back (we kept them).
- A large auto renewing sponsorship to the Waffle House Iowa Project (www.wafflehouseiowa.org).
- A ride around the block on the back of a tricycle while one of your sales reps pedals.
- Cases for the said two phones.
- Convince PepsiCo to bring back Crystal Pepsi.
If you can make these happen, I’d be happy to return as a customer to you. If not, no hard feelings and perhaps you will have better luck getting others back.
Former Customer T-rav